Phlebotomy, A Client-based Technique: a Book for Developing Phlebotomy and Client Service Abilities

This interesting new text includes total protection of blood collection strategies including venipuncture, capillary leak, and arterial puncture. Security, special collection treatments, and blood collection devices are discussed, along with establishing customer support skills! This uniques focus on client service skills is a requirement for the student to make the successful shift from student to becoming a reliable healthcare specialist. Divided into three sections, this efficient book covers all elements of phlebotomy. The very first section provides an introduction of the pre-technical training period and presents the phlebotomist’s role in the health care environment as customer support representative. The second area covers vital blood collection techniques and the 3rd section concentrates on developing effective customer care skills that will benefit tomorrow’s health care professionals.

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